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Services

Fully Managed Services – We manage IT, you manage your business!

With our Fully Managed Services our experts take full responsibility for the up keeping of your IT infrastructure allowing you to focus on growing your business. Some of the services we manage are: 

• IT Service Management (ITSM) Implementation
• Service Desk/Help Desk Management
• Instant Remote Support and Chat with our technicians
• IT Infrastructure Management and Support
• 24x7 Network Monitoring
• Access to our network monitoring dashboard
• Application Management (Custom, SharePoint etc.)

 

Co-Managed Services – Supplement your existing IT Staff!

We support clients that already have an IT support team in place but require additional support from time to time. We can be an additional resource for your in-house IT staff by allowing them to escalate IT issues that they need additional assistance with, providing IT Project assistance and more. Think of us as your IT Staff’s help desk! Some of the services we can co-manage are:

• Additional Technical Resource for your in-house IT staff
• Instant Remote Support and Chat with our technicians
• Access to our Professional Service Automation (PSA) system
• Our Ticketing System Branded with your company image
• 24x7 Network Monitoring
• Access to our network monitoring dashboard

 

IT Consulting – Subject Matter Experts there when you need us!

Our subject matter experts can provide assessments, recommendations and consulting. Some of the area’s we specialize in are:

• IT Service Management (ITSM)

• IT Project Management

• Business Process Improvement

• Disaster Recovery/Business Continuity

• Virtualization and Cloud Computing

• ISO 20000 certification consulting and implementation

• ISO 27001 certification consulting and implementation

• ISO 9001 certification consulting and implementation